Coins.ph says it maintains strict controls to keep offshore gaming and gambling operators off its platform, as the company addresses reports of potential regulatory action and disruptions to certain payment services.

Coins.ph has reaffirmed its commitment to serving legitimate, compliant businesses and maintaining regulatory standards amid reports concerning alleged offshore gaming transactions and its engagement with the Bangko Sentral ng Pilipinas (BSP).

In an official statement issued on October 14, the Philippine digital asset platform said it takes the reports seriously and remains committed to transparency, regulatory compliance and user protection.

“Coins.ph is committed to serving only legitimate, compliant businesses and maintains strict controls to keep offshore gaming and gambling operators off its platform,” the company said.

Coins.ph added that it holds itself to the requirements and standards of the BSP, the Anti-Money Laundering Council (AMLC) and other regulatory authorities, describing compliance as central to its operations.

The statement follows media reports published on October 13, citing unnamed sources, that Coins.ph faced potential regulatory action linked to alleged transactions involving restricted offshore gaming firms. The BSP has not publicly confirmed specific findings of misconduct in the information available for this report.

Company Assures Users That Funds Are Safe

Coins.ph also sought to reassure customers about the safety of their funds and the status of its services.

“Our users’ funds are safe; we continue to operate as a BSP licensed institution,” the company said.

It added that it expects to fully restore affected services soon and will provide updates through its official channels. The company did not specify a restoration date.

The service disruptions follow developments involving DCPay Philippines Inc., the electronic money issuer associated with Coins.ph’s peso services. In late September, the BSP directed enhancements to DCPay’s internal controls, according to the available background information. An advisory relaying Monetary Board Resolution No. 839 indicated that inbound InstaPay and PESONet transfers were restricted.

Cryptocurrency trading, outbound transfers, bill payments and certain other services have continued, according to the same information.

The restrictions on inbound transfers should be distinguished from the separate allegations involving offshore gaming transactions. The available information does not establish that the payment restrictions resulted from a finding that Coins.ph served prohibited operators.

Compliance and Regulatory Oversight

Coins.ph said it continues to invest in strengthening its compliance and control functions while working closely with regulators to enhance its operations.

The company described these efforts as part of its commitment to serving its millions of users while adapting to changes in the digital asset industry.

Coins.ph operates through separately regulated entities, including DCPay Philippines Inc. for e-money services and Betur Inc. for virtual asset services. The distinction matters when assessing the regulatory status of individual services and authorizations, as a restriction affecting an e-money service does not automatically establish that a virtual asset authorization has been suspended.

Available records cited in the background information show no public confirmation, as of mid-October 2026, that the virtual asset authorization has been suspended or revoked.

Coins.ph said it remains committed to building a safe and trusted digital asset ecosystem in the Philippines. Its statement did not provide further details about the specific transactions cited in media reports or the nature of its engagement with the BSP.

Company Welcomes Media Engagement

Coins.ph said it recognizes the media’s role in keeping the public informed and remains open to engaging with journalists to provide accurate information about its operations.

The company did not announce a new regulatory decision or provide a detailed timeline for restoring the affected payment services.

For now, Coins.ph maintains that its platform is governed by strict compliance controls, that it continues to operate as a BSP-licensed institution, and that users’ funds are safe. The reported offshore gaming allegations, the status of affected services and any further regulatory action remain separate matters that require confirmation from the relevant parties.

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