Coins.ph has denied knowingly serving offshore gaming or gambling operators, saying it remains compliant with regulatory requirements and continues to operate as a Bangko Sentral ng Pilipinas (BSP)-licensed institution amid reports of potential regulatory action involving its operations.

In an official statement dated October 14, the Philippine digital asset platform addressed recent media reports concerning alleged offshore gaming transactions and its engagement with the central bank. The company said it takes the matters seriously and remains committed to transparency, regulatory compliance and user protection.

“Coins.ph firmly denies any claim that it knowingly serves offshore gaming or gambling operators,” the company said.

The statement follows reports published on October 13 citing unnamed sources that Coins.ph faced potential regulatory action linked to alleged transactions involving restricted offshore gaming firms. Neither the allegations nor any specific findings of misconduct have been publicly confirmed by the BSP in the information available for this report.

Coins.ph said it continues to operate as a BSP-licensed institution and expects to restore affected services soon, with updates to be provided through its official channels.

Coins.ph Reaffirms Regulatory Compliance

In its statement, Coins.ph said it adheres to the requirements and standards of the BSP, the Anti-Money Laundering Council (AMLC) and other regulatory authorities.

The company also said it continues to invest in strengthening its compliance and control functions and works with regulators to enhance its operations.

“As a duly regulated and licensed platform, we are committed to building a safe, trusted, and world-class digital asset ecosystem in the Philippines,” the company said.

Coins.ph did not provide further details in the statement about the specific transactions cited in media reports, the nature of its engagement with the BSP or any regulatory findings related to the allegations.

Its denial specifically concerns knowingly serving offshore gaming or gambling operators. The statement does not independently resolve questions about the transactions reported by the media.

Company Assures Users That Funds Are Safe

Coins.ph also sought to reassure customers amid the reports and disruptions affecting certain payment services.

“Our users’ funds are safe; we continue to operate as a BSP licensed institution,” the company said.

It added that it expects to fully restore affected services soon but did not specify a date for their restoration.

The service disruptions follow developments involving DCPay Philippines Inc., the electronic money issuer associated with Coins.ph’s peso services. In late September, the BSP directed enhancements to internal controls at DCPay, according to the supplied background information. An advisory relaying Monetary Board Resolution No. 839 indicated that inbound InstaPay and PESONet transfers were restricted.

Cryptocurrency trading, outbound transfers, bill payments and certain other services have continued, according to the same information.

The restrictions on inbound transfers should be distinguished from the separate media allegations concerning offshore gaming transactions. The available information does not establish that the reported payment restrictions resulted from a finding that Coins.ph knowingly served prohibited operators.

Separate Entities, Different Regulatory Authorizations

Coins.ph operates through separately regulated entities, including DCPay Philippines Inc. for e-money services and Betur Inc. for virtual asset services.

This distinction is relevant when assessing the status of individual services and regulatory authorizations. A restriction affecting an e-money service should not automatically be interpreted as a suspension of the company’s virtual asset authorization.

Available records cited in the supplied fact sheet show no public confirmation, as of mid-October 2026, that the virtual asset authorization has been suspended or revoked.

Coins.ph’s October 14 statement likewise says the company continues to operate as a BSP-licensed institution. It does not, however, provide a detailed account of the regulatory status of each affiliated entity or service.

The BSP has not publicly confirmed specific findings of misconduct in the information available for this report.

Coins.ph Welcomes Media Engagement

The company said it recognizes the media’s role in informing the public and remains open to engaging with journalists.

“We remain open to engaging with journalists and providing accurate information about Coins.ph,” it said.

The statement did not announce a new regulatory decision or provide a detailed timeline for resolving the affected payment services. Instead, it reaffirmed the company’s position on compliance, denied knowingly serving offshore gaming operators and assured users that their funds remain safe.

For now, the distinction between the reported allegations, the existing payment-service restrictions and the company’s formal response remains central to understanding the situation.

Coins.ph has publicly denied knowingly serving offshore gaming operators and says it remains operational as a BSP-licensed institution. The specific allegations reported by the media, the status of affected services and any further regulatory action remain separate questions that require confirmation from the relevant parties.

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